Testimonials that endorse our quality care:
‘Skills for Care’ identified the Laurels as a ‘superb example of good practice’ and they say:
"Commitment to continuous improvement and their ongoing provision of high quality care to meet modern needs’ has meant that The Laurels have ‘contributed to the development of national guidance on training and qualifications".
This is what some of the people we support have to say about us:
"Thank you for all the care you are giving my Mother. Your staff are truly exceptional and the standard of care could not be bettered. They’re fabulous!"
"I’d like to express my thanks for the care and kindness you have shown me during my rehabilitation."
"Thanks you for the level of care you gave me. I will always remember the kindness and warm smiles of you all."
Commission for Social Care inspection (CSCI)
We had our first unannounced inspection in September 2008 and achieved a two star rating which means the people using our service are receiving good quality outcomes. You can download the report here or visit www.csci.org.uk
"They are prompt, friendly and helpful."
"The staff seem to have a genuine caring concern for my relative. They take their time with her and are gentle and encouraging."
"The home carers are aware of (her) interests and hobbies and use this knowledge to engage and encourage her."
As this was our first inspection, two stars is the highest standard we could achieve!
